Best-Practice Security for Every HTX Login
- Use Authenticator 2FA. SMS is convenient but weaker; TOTP (e.g., Authy, Google Authenticator) is more resilient.
- Enable an anti-phishing code. A custom phrase that HTX includes in official emails helps you spot fakes instantly.
- Lock down withdrawals. Turn on address allowlists and a cool-down period after security changes.
- Device hygiene. Keep OS and browser updated, and turn on a screen lock + biometric where available.
- Network safety. Avoid public Wi-Fi; if needed, use a reputable VPN and disable browser extensions you don’t trust.
Forgot Password or 2FA? Recovery Paths
Can’t access your account? Follow the standard recovery flow. For passwords, request a reset and complete any mandated waiting period. For 2FA loss, prepare identity verification and device ownership proof. Expect temporary withdrawal locks after security resets—this is normal and protects funds.
- Password reset: trigger from the sign-in screen; use a new, never-reused passphrase.
- 2FA reset: provide backup codes (if you saved them) or complete identity checks.
- Email issues: check spam, filters, and ensure your mailbox provider isn’t blocking exchange emails.
Common HTX Login Errors—and Easy Fixes
- “Invalid code”: phone time out of sync; toggle automatic time or resync NTP and retry.
- “Too many attempts”: wait the lockout time, then sign in slowly; consider a password manager to avoid typos.
- Device verification loop: clear cookies, try a different browser, or finish verification from the same device that requested it.
- Captcha not loading: disable aggressive content blockers for the login page; refresh or try another network.